I understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
24 hour advance notice by phone is required when cancelling an appointment.
This allows for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged a $100 cancellation fee. This amount must be paid within one week and prior to your next scheduled appointment.
Anyone who does not show up for their scheduled appointment for whatever reason will be considered a no-show and will be charged in full for the missed appointment.
If you arrive late, your session may be shortened in order to not inconvenience others whose appointments follow yours. Regardless of the length of the treatment, payment for a full session is expected. Out of respect and consideration to your therapist and other clients, please plan accordingly to arrive at least 5 minutes ahead of schedule. This will allow your session to begin at the scheduled time.